SEM Property Hub
Email: sonia@sempropertyhub.co.uk
Telephone: 07683674579
Address: 163 Willoughby Road, Scunthorpe, North Lincolnshire, DN17 2QP
We act as the Data Controller for the personal information you provide to us.
We may collect the following information when you contact us, apply for a tenancy, or use our services:
We use your information to:
We only collect information that is necessary for the services we provide.
We process your data under one or more of the following lawful bases:
We may share your information with:
We never sell your data to third parties.
Your information is stored securely and only retained for as long as necessary to fulfil our legal and contractual obligations.
You have the right to:
To exercise your rights, contact: sonia@sempropertyhub.co.uk
Our website may use cookies or analytics tools to improve user experience. You can adjust your browser settings to disable cookies at any time.
We may update this policy occasionally. The latest version will always be available on our website.
If you have any questions about this Privacy Policy or how we handle your data, please contact us at: sonia@sempropertyhub.co.uk
At SEM Property Hub, we are committed to delivering a high standard of service to all our landlords and tenants. If something goes wrong, we want to hear from you so we can put things right quickly and learn from the experience.
This procedure explains how you can raise a complaint and how we will handle it.
Most issues can be resolved quickly and informally.
Please contact us directly so we can address your concerns:
Email: sonia@sempropertyhub.co.uk Phone: 07683 674579
We will aim to resolve your concern within 3 working days.
If you are not satisfied with the informal response, you may submit a formal written complaint.
Please include:
Send your complaint to: sonia@sempropertyhub.co.uk Subject line: Formal Complaint – SEM Property Hub
We will acknowledge your complaint within 3 working days and provide a full written response within 15 working days.
If you remain unhappy after receiving our formal response, you may request a final internal review. This will be carried out by a senior decision‑maker within SEM Property Hub.
A final written outcome will be provided within 15 working days.
Independent Redress – Property Redress Scheme (PRS) If you have completed our internal complaints procedure and are still not satisfied with the outcome, you may refer your complaint to our government‑approved redress scheme:
Property Redress Scheme (PRS) Website: www.theprs.co.uk Email: info@theprs.co.uk Telephone: 0333 321 9418 Address: Premiere House, 1st Floor, Elstree Way, Borehamwood, WD6 1JH
You must refer your complaint to the PRS within 12 months of receiving our final written response. The PRS will only consider your complaint once you have fully completed our internal complaints process.
We keep a record of all complaints to help improve our services and ensure transparency.
We take all complaints seriously and handle them with professionalism, confidentiality, and fairness. Your feedback helps us maintain the high standards we aim for.
SEM Property Hub handles client money responsibly, securely, and in full compliance with UK regulations. We follow strict procedures to ensure all client funds are protected and managed transparently.
All client money is held in a dedicated client account, separate from our business funds. This account is used exclusively for:
We do not mix client money with company operating funds.
We maintain accurate, up‑to‑date records of all transactions, including:
All transactions are logged and traceable.
All tenancy deposits are protected with an approved government scheme. We currently use:
Tenancy Deposit Scheme (TDS) Website: www.tenancydepositscheme.com
Deposits are registered promptly and confirmation is provided to tenants and landlords.
Landlord payments are processed promptly once rent has been received and cleared. Payments are only made:
Landlord statements are issued automatically when rent is received, and full transaction histories are available on request.
We provide landlords with:
Financial information is available upon request.
We comply with all relevant UK legislation relating to client money handling, including:
SEM Property Hub is in the process of joining a government‑approved Client Money Protection scheme. Our CMP certificate will be published on this website as soon as membership is confirmed.
SEM Property Hub only charges fees permitted under the Tenant Fees Act 2019. We do not charge any prohibited fees.
Holding Deposit:
A holding deposit of one week’s rent is payable to reserve a property. This will be deducted from the first month’s rent once the tenancy begins.
Security Deposit:
Rent:
As agreed in the tenancy agreement.
Default Fees:
Charged only when permitted by law:
Variation, Assignment or Novation of Tenancy:
£50 including VAT, or reasonable costs if higher.
Early Termination (Tenant Request):
Costs incurred by the landlord, capped at the landlord’s actual loss.
We do not charge for:
Please contact us immediately at: sonia@sempropertyhub.co.uk
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